Support

Email us at support@seyihq.comand we'll reply as soon as we can. To help us sort it out quickly, please include:

• the email address you sign in with;
• whether you run the business or work as a cleaner in a team;
• your iPhone model and iOS version (Settings, then General, then About);
• what you were doing, what you expected and what happened instead;
• a screenshot, if you can.

Never send us your password. We will never ask for it.

On the log in screen, tap Forgot password?and enter your email address. We'll email you a link to set a new password. If it doesn't arrive within a few minutes, check your junk or spam folder, then try again.

Ask the business you clean for to send you an invite code. Then create an account in the app with the email address the invite was sent to, choose I'm joining a team and enter the code. A code lasts 7 days, so if yours has expired, ask for a new one.

You can delete your account yourself in the app. See how to delete your account for the steps for owners and cleaners, and what gets deleted.

On your iPhone, open Settings, then Realivo, then Notifications, and turn on Allow Notifications. In the app, open Account, then Notifications, and check the ones you want are switched on. Everything also appears in the app's notification list, even when a notification doesn't reach your phone.

seyiHQ Limited, Apartment 330, The Condor, 1 Springwell Square, Derby, DE1 1BZ, United Kingdom. Registered in England and Wales, company number 17293610.

Email: support@seyihq.com

Read our Privacy Policy and Terms of Service.