Terms of Service

Realivo is an app for running a cleaning business. Owners can save properties and services, plan jobs, invite cleaners and assign jobs to them, and follow each shift. Shifts are started and ended in the app with a photo of the person and, where the phone allows, an approximate location. During a job, the app records checklists, room photos, the property’s condition on arrival and any issues, and produces a timestamped proof of clean report that the owner can share with clients and that clients can verify. Realivo does not include invoicing, payments or client sign off. We may improve or change features over time.

You must be 18 or over and use Realivo for business or work purposes, not as a consumer.

Keep your login details secure and tell us at once if you think someone else has used your account. You are responsible for what happens under your account. An account is either an owner account or a cleaner account, and a cleaner can be in one team at a time.

If you are an owner, you are responsible for:

• making sure you have a lawful basis under data protection law for the client, property and staff information you enter, and for telling your clients and cleaners how you use Realivo, including that cleaners take a photo of themselves at the start and end of each shift, that an approximate location is recorded at shift start and end and on photos, and whether their first name and last initial appear on reports you share;
• the accuracy of what you enter and what you share with clients, including who you share report links with;
• keeping property access information safe and sharing jobs only with cleaners who should see them;
• your relationship with your cleaners and clients, including employment and contract terms, which Realivo is not part of;
• removing cleaners from your team when they stop working for you.

If you join a team as a cleaner, the owner controls the team, assigns your jobs and can see your shift photos, shift locations and the work you record. The owner can remove you from the team, and you can leave it at any time. The work records you make for a business belong to that business and stay with it if you leave the team or delete your account.

You keep ownership of the photos, notes and other information you put into Realivo (“your content”). You confirm you have the right to upload it, including permission to photograph the properties you work in. You give us a licence to host, copy and process your content only to provide the service to you. We do not use your content for our own purposes.

For the personal data an owner puts into Realivo about clients, properties and staff, the owner is the controller and we are its processor. We will:

• process that data only on the owner’s documented instructions, which are these terms and the owner’s use of the service, unless the law requires otherwise;
• make sure our staff and providers who handle it are bound by confidentiality;
• keep it secure with appropriate technical and organisational measures;
• use only the sub-processors described in our Privacy Policy, under contracts with equivalent protections (a full list is available on request from support@seyihq.com), and update that list before adding a new one, so the owner can object or delete their account;
• help the owner respond to people exercising their data protection rights, and with security, breach notification and data protection impact assessments, taking into account the information available to us;
• tell the owner without undue delay after becoming aware of a personal data breach affecting their data;
• delete the data when the owner deletes it or their account (subject to the backup period in our Privacy Policy);
• make available the information needed to show we meet these obligations.

Our Privacy Policy explains how we handle the data we control.

Do not use Realivo for anything unlawful or harmful; upload content you have no right to use; record people other than as needed for the work; try to access accounts or data that are not yours; disrupt, overload, probe or reverse engineer the service; or resell or copy the service without our permission.

A proof of clean report is made from the photos, times and details recorded in Realivo. A certificate shows that the report has not changed since it was certified, by checking each photo’s fingerprint and the report’s details against the record we hold, and that photos were received by our servers at the times shown. It does not prove the quality or standard of the cleaning, the identity of the person in a shift photo, or anything the photos do not show. Locations are approximate and can be unavailable. We do not guarantee that a report will settle a dispute or be accepted by any client, landlord, letting agent, deposit scheme, insurer or court.

Notifications are a convenience. They can be late, missed or turned off, so do not rely on them alone for anything important.

Realivo is currently free. If we introduce paid plans, we will tell you in advance and you can choose whether to pay before any charge applies.

We work to keep Realivo available, but it is provided “as is” and “as available”, and there may be interruptions, errors or maintenance. We may change, suspend or withdraw features, and will give reasonable notice of significant changes where we can.

You can stop using Realivo and delete your account at any time in the app (our Privacy Policy explains what is deleted). An owner must remove their cleaners first, and a cleaner must end any shift in progress. We may suspend or close an account that breaks these terms, puts the service or others at risk, or where the law requires, and will tell you why unless we are not allowed to.

The Realivo name, logo, software and design belong to seyiHQ Limited. You may use Realivo only as these terms allow.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that: we give no warranties beyond those in these terms; we are not liable for indirect or consequential loss, or for loss of profit, business, revenue, goodwill or data; and our total liability to you for all claims relating to the service in any 12 month period is limited to the greater of the amount you paid us in that period and £100.

We may update these terms. We will post the new version here and tell you in the app or by email at least 14 days before a significant change takes effect. If you keep using Realivo after that, you accept the updated terms.

We may transfer this agreement to a company that takes over Realivo. If any part of these terms is found unenforceable, the rest still applies. These terms and our Privacy Policy are the whole agreement about Realivo. Nobody else has rights under these terms. If we do not enforce a right straight away, we can still enforce it later.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

seyiHQ Limited, Apartment 330, The Condor, 1 Springwell Square, Derby, DE1 1BZ. Email support@seyihq.com.